Returns, damage, and reprints

Printed products are made to the approved specifications and artwork. Eligibility for cancellation, return, credit, or reprint depends on when the issue is reported, whether production has begun, and whether the delivered product differs materially from the approved order.

• Customer-supplied artwork errors and approved proof content are reviewed separately from production defects.
• Cancellation requests should be sent before production begins.

Please report damaged, defective, or incorrect print products within five business days of delivery. Include the order reference, affected quantity, a description, and clear photos of the product and packaging so we can review the issue.

Keep the affected products and all packaging while the issue is being reviewed.

• We compare the report with the approved proof, order details, production information, and available carrier records.
• Damage, production defects, approved content, and customer-supplied artwork errors are reviewed separately.

Reporting an issue does not by itself guarantee a refund, reprint, or credit. After reviewing the available evidence, we will explain the resolution options that apply to the order.