Returns, damage, and reprints

Printed products are made to the approved specifications and artwork. Eligibility for cancellation, return, credit, or reprint depends on when the issue is reported, whether production has begun, and whether the delivered product differs materially from the approved order.

• Customer-supplied artwork errors and approved proof content are reviewed separately from production defects.
• Cancellation requests should be sent before production begins.

Customers should use the Magnitude contact form and provide the order reference, affected quantity, description, and clear photos. Packaging and delivered products should be retained while the issue is reviewed.

• Magnitude should compare the report with the approved proof, production revision, order specification, and carrier record.
• A supplier response does not replace Magnitude's customer-facing review record.

Magnitude reviews the approved proof, order specification, production record, and carrier information before confirming the available remedy. Customers should contact Magnitude promptly and retain the packaging and affected products while the review is open.